ShopBuild FAQs

ShopBuild FAQs

Questions about Shopify, ecommerce audits, SEO and Google Ads?

Find clear answers about working with ShopBuild, including Shopify consulting, ecommerce audits, Google Ads, Meta Ads, ecommerce SEO, implementation support, pricing and what happens after your free Ecommerce Fit Check.

Free first call Start with a free 15-minute Ecommerce Fit Check.
Australia-wide Remote ecommerce support for Australian businesses.
Consulting + implementation Advice first, hands-on implementation when required.
No outcome guarantees Clear advice without unrealistic sales promises.
How ShopBuild works

A simple way to get clear before spending more.

ShopBuild helps identify what needs attention first, then recommends the appropriate level of support instead of forcing every business into the same package.

01

Free Ecommerce Fit Check

A short 15-minute introductory call to understand your current situation, main challenge and whether ShopBuild is the right fit.

02

Review or project scope

Where deeper work is warranted, the next step may be a Shopify audit, Google Ads review, SEO project, roadmap or another defined scope.

03

Implementation when needed

If you want ShopBuild to carry out agreed changes, implementation is scoped clearly around the work actually required.

Fit Checks and audits

Ecommerce Fit Checks and store audits

Understand what happens during the free introductory call and when a deeper ecommerce audit may be appropriate.

What is the free Ecommerce Fit Check?

The Fit Check is a free 15-minute conversation with ShopBuild founder Jose Garcia about your store, launch or marketing challenge. It is for choosing a useful next step, not for producing a full technical, SEO or advertising audit during the call.

Book a free 15-minute Ecommerce Fit Check.

What is an ecommerce audit?

An ecommerce audit examines the parts of an online store that shape discovery and purchase, such as Shopify navigation, product and collection pages, mobile usability, trust, SEO and conversion paths. Advertising or analytics can be included when those areas are central to the question being investigated.

Do I receive recommendations after an ecommerce audit?

Yes. The audit gives you prioritised findings tied to specific store pages or customer journeys, so you can see what needs attention first and why. It helps inform decisions; implementation and results depend on the actions taken afterwards.

Can ShopBuild provide a second opinion on my store?

Yes. ShopBuild can review a proposed redesign, developer recommendation or marketing plan and assess how it relates to your actual store and goals. You can use that independent view to decide which changes are worth funding now.

Can I get advice before my Shopify store launches?

Yes. Pre-launch advice can cover catalogue organisation, Shopify collections, navigation, mobile shopping, core pages, search foundations and measurement. Addressing these basics before promotion can prevent avoidable rework after launch.

Shopify

Shopify consulting and store support

ShopBuild focuses on the commercial and customer-facing parts of Shopify as well as the practical structure behind the store.

Is ShopBuild a Shopify consultant or a web development agency?

ShopBuild is a Shopify and ecommerce consultancy that can also implement selected changes. The work begins with the store’s customer and business problem; custom development is considered only when it is genuinely needed.

Can ShopBuild improve an existing Shopify store?

Yes. ShopBuild can identify practical changes to a live store’s navigation, collection structure, product information, mobile experience, search visibility and conversion journey. Recommendations are prioritised so a full redesign is not assumed.

Can ShopBuild help if my Shopify store gets traffic but not enough sales?

Yes. The review looks at where visitors come from and what they encounter next, including product fit, pricing, landing-page relevance, mobile usability, shipping information and checkout friction. This helps separate a traffic-quality issue from a store-experience issue.

Can you help clean up a messy Shopify store?

Yes. A cleanup can simplify oversized menus, outdated pages, duplicate or incomplete product data, conflicting apps and inconsistent collection rules. The aim is a clearer shopping experience and a Shopify admin that is easier to maintain.

Do you work with dropshipping stores?

Yes, when the business is being built around a viable offer and a credible customer experience. Shopify support can address supplier information, delivery expectations, product-page quality, pricing, customer service and whether paid acquisition is commercially sensible.

Paid advertising

Google Ads and Meta Ads support

Advertising should be evaluated against the landing page, tracking and business objective rather than clicks alone.

Can ShopBuild manage Google Ads?

Yes. Ecommerce and local service businesses can get help with Google Ads account reviews, Search campaigns, Shopping, Performance Max, Merchant Center, conversion measurement and optimisation. Campaign recommendations are considered alongside the landing page and business economics.

Can ShopBuild review an existing Google Ads account?

Yes. A review can examine search terms, campaign and product coverage, location settings, bidding, conversion tracking and the fit between ads and landing pages. The findings show where budget or measurement may be misleading.

Can you help with Google Merchant Center?

Yes. ShopBuild can troubleshoot product feed details, missing business information, shipping and returns settings, product disapprovals and links between Merchant Center and Shopify. Google makes the final policy and approval decisions.

Can you manage Meta Ads?

Yes. ShopBuild can help assess Meta campaign structure, audience and creative approach, tracking and the Shopify pages receiving paid traffic. The review considers whether the offer and buying journey support the campaign objective.

Do I need a dedicated landing page for Google Ads?

Not for every campaign. A focused landing page is useful when the existing category or service page does not directly answer the searcher’s need or make the next action clear. ShopBuild can assess the search, ad and destination page together.

Not sure whether the problem is your store or your advertising?

That is exactly what the Ecommerce Fit Check is for. Start with a short conversation before committing to a larger project.

Organic search

Shopify and ecommerce SEO

Ecommerce SEO is not only about metadata. Store structure, collections, products, internal links and useful content all influence how the site can be understood.

Does ShopBuild provide Shopify SEO services?

Yes. Shopify SEO work can improve how product, collection and supporting pages communicate their subject to shoppers and search engines, through useful copy, page titles, headings, internal links and a logical site structure.

Can you improve product and collection pages for SEO?

Yes. Collection pages can be strengthened around a category and the choices shoppers need to make, while product pages can answer questions about features, fit, use and specifications. Both should link naturally through the catalogue.

Does ShopBuild optimise content for AI search as well?

Yes. ShopBuild makes ecommerce pages clearer for both traditional search and AI-assisted discovery by using descriptive headings, specific product facts, consistent names and direct answers. There is no special wording or markup that guarantees inclusion in an AI answer.

Can SEO guarantee first-page Google rankings?

No. Google rankings are influenced by competitors, search demand, site reputation, content quality and changes to its systems. ShopBuild improves relevance and site quality, but cannot promise a fixed position or ranking date.

Getting the work done

Implementation and ongoing support

Recommendations are only useful when they can be translated into practical work.

Can ShopBuild implement the recommended changes?

Yes. ShopBuild can take on agreed Shopify changes such as page copy, product and collection organisation, metadata, navigation or campaign setup. You receive a separate description of the work and its price before implementation starts.

Why is implementation usually scoped separately?

An audit explains what is happening; implementation can involve very different effort, from editing a few pages to restructuring a catalogue or configuring campaigns. Separating the two gives you control over the budget and lets you choose which recommendations to act on.

Do you offer ongoing ecommerce support?

Yes. Businesses that need continued help can discuss recurring Shopify, SEO, Google Ads, email marketing or ecommerce advice. The arrangement is shaped around the specific work and reviewed against the priorities of the store.

Can ShopBuild work with my existing developer or agency?

Yes. ShopBuild can provide an outside assessment, translate priorities into a clear action list or coordinate with your current developer or marketing partner. Keeping existing providers involved can make implementation more efficient.

Commercial details

Pricing, access and getting started

Pricing depends on the scope rather than forcing every business into the same package.

How much does ShopBuild cost?

The 15-minute Ecommerce Fit Check is free. Paid audits, consulting, campaign work and Shopify implementation are priced according to the deliverables and effort involved; you receive a quote before paid work begins.

When is payment required?

ShopBuild project fees are normally paid before work starts unless the written proposal says otherwise. The proposal sets out the deliverables, fee and any included revision rounds so the payment terms are clear.

Will you need access to my Shopify or advertising accounts?

A first conversation usually needs only your public store URL. A detailed account review or implementation may require limited collaborator access to Shopify, Google Ads, Meta, Merchant Center or analytics; the required access is explained before it is requested.

Where is ShopBuild based?

ShopBuild is based in Melbourne, Victoria, Australia. Ecommerce consulting and Shopify support are available remotely to businesses across the country.

How do I get started?

Book a free 15-minute Ecommerce Fit Check and share your store URL plus the main issue you want to solve. The conversation will clarify whether a Shopify audit, marketing review or implementation project is the right next step.

Book a free 15-minute Ecommerce Fit Check.

Expectations

Results and realistic expectations

Ecommerce performance depends on the entire business, not one individual tactic.

Does ShopBuild guarantee sales or revenue?

No. A consultant cannot control demand, margins, pricing, stock, competition or how recommendations are implemented. ShopBuild focuses on clearer decisions and improvements to the store or marketing work within its control.

Does ShopBuild guarantee Google Ads leads?

No. Enquiry volume varies with search demand, competition, budget, targeting, landing pages and the business’s response to leads. ShopBuild works to improve campaign setup and measurement rather than promise a set number of leads.

Can you guarantee Google Merchant Center approval?

No. Google decides whether products and accounts meet its policies. ShopBuild can help correct common feed, product data, shipping, returns and website information problems, but only Google can approve the account.

Will an ecommerce audit automatically improve my sales?

An audit does not change the store by itself. It identifies issues and opportunities; sales may improve only if suitable changes are implemented and the offer, demand, pricing and customer experience support them.

Important note ShopBuild provides ecommerce consulting, advertising support, audits, SEO, action plans and agreed implementation services. Advice and recommendations are designed to help businesses make more informed decisions, but commercial results, advertising results, search rankings and third-party platform approvals cannot be guaranteed.
Still have a question?

Start with a free Ecommerce Fit Check.

Tell us about your Shopify store, Google Ads, SEO or ecommerce challenge and use the 15-minute call to determine whether ShopBuild is the right fit and what the most sensible next step may be.