Privacy policy

This Privacy Policy explains how ShopBuild collects, uses, stores and protects personal information when you visit our website, contact us, book a consultation, complete an intake form, request a quote or use our ecommerce consulting services.

About ShopBuild

ShopBuild is operated by Ecommerce Advisory Group Pty Ltd, ABN 16 689 668 371.

ShopBuild provides ecommerce consulting, Shopify audits, SEO reviews, Google Ads and Meta Ads reviews, action plans, implementation support and related digital services for ecommerce businesses.

Personal information we collect

We may collect personal information when you interact with ShopBuild, including when you:

Visit our website
Book a free ecommerce fit check
Book a paid consultation or audit
Complete an intake form
Contact us by email, phone, website form or social media
Request a quote
Purchase a service
Provide access, screenshots or business information for review
Subscribe to updates or marketing communications

The personal information we collect may include:

Your name
Email address
Phone number
Business name
Website URL
Billing details
Booking details
Information about your ecommerce store or business
Information you provide in forms, emails, calls or meetings
Technical information such as website analytics, browser type, device information and interactions with our website

Business, store and platform information

To provide ecommerce advice, audits or implementation support, we may ask you to provide information about your Shopify store, advertising accounts, Google Merchant Center, Meta Ads, Google Ads, Google Analytics, Klaviyo, apps, product catalogue, suppliers, content, website performance or customer journey.

Where possible, please avoid sending passwords by email. If access is required, we may request access through official platform permissions, collaborator access, screen sharing, temporary access or another secure method.

How we use your information

We may use your information to:

Respond to enquiries
Book and manage consultations
Prepare for meetings, audits and reviews
Provide ecommerce advice and support
Prepare quotes, invoices, proposals or action plans
Deliver paid services
Communicate with you about your booking or project
Improve our website, services and customer experience
Send updates or marketing communications where permitted
Maintain business records
Comply with legal, accounting, tax or regulatory obligations

Marketing communications

We may send you marketing communications, updates or service information if you have subscribed, requested information, booked a service or otherwise engaged with ShopBuild.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at info@shopbuild.au.

Cookies and website analytics

Our website may use cookies, pixels, analytics tools and similar technologies to understand website performance, improve the user experience, measure advertising activity and understand how visitors interact with the website.

These tools may collect information such as device type, browser, pages viewed, referral source, time spent on the website and general interaction data.

You can adjust your browser settings to block or delete cookies, although some website features may not work as intended.

Sharing your information

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services. This may include:

Website and ecommerce platforms such as Shopify
Booking and meeting tools such as Zoom
Email, cloud storage and business communication providers
Payment processors and invoicing providers
Accounting, legal or professional service providers
Marketing, analytics and advertising platforms
Contractors, developers, designers or technical providers where required for approved work
Government, regulatory or law enforcement bodies where required by law

We do not sell your personal information to advertisers.

Third-party platforms

ShopBuild may use or interact with third-party platforms such as Shopify, Google, Meta, Klaviyo, Zoom, payment providers, email platforms, analytics tools and ecommerce apps.

Those third-party platforms may collect and handle information according to their own privacy policies, terms and settings. We recommend reviewing the privacy policies of any third-party platform you use.

Overseas disclosure

Some of the platforms and service providers we use may store or process information outside Australia. This may include cloud software, email providers, booking tools, analytics platforms, advertising platforms or payment providers.

Where we use these services, your information may be handled in accordance with the provider’s own terms and privacy policy.

Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of online transmission or electronic storage is completely secure. You should avoid sending sensitive passwords or unnecessary confidential information by email unless requested and agreed.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us at info@shopbuild.au.

Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can review and respond to your concern.

Please email info@shopbuild.au and include enough detail for us to understand the issue.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website with the updated date.

Contact details

ShopBuild is operated by Ecommerce Advisory Group Pty Ltd
ABN: 16 689 668 371
Registered address: 243 Ferguson Road, Seven Hills 4170, QLD, Australia
Mailing address: 40 Montana Street, Glen Iris 3146, VIC, Australia
Phone: 0421 100 420
Email: info@shopbuild.au

Last updated: 20 July 2026